Welcome to BELZA COURIER SERVICES

Your Reliable Partner for All Your Courier Needs. BELZA COURIER SERVICES, customer satisfaction is our priority. We are committed to providing reliable and timely delivery services via air and land. If we fall short, we offer the following refund policy:

1. Eligibility for Refunds
You may be eligible for a full or partial refund if:
Your shipment is not delivered within the guaranteed delivery time (if a guaranteed service was purchased).
Your package is lost or damaged in transit due to our negligence.
A service was charged but not rendered.

2. Non-Refundable Circumstances
Refunds will not be issued for:
Delays caused by incorrect or incomplete address information.
Delays due to customs, natural disasters, or other events beyond our control.
Packages delayed due to recipient unavailability or refusal.
Shipments sent using non-guaranteed delivery services.

3. How to Request a Refund
To request a refund, please contact our customer service team within 7 days of the scheduled delivery date. You will need:
Your tracking number
Proof of payment
A description of the issue
Submit requests via:
Email: support@[yourcompany].com
Phone: [Customer Service Number]
Online Form: [Link to refund request form]

4. Processing Time
Approved refunds will be processed within 5–10 business days to the original payment method.

5. Contact Us
If you have any questions about this policy, please contact our support team. We’re here to help!